Process

Two to four weeks, four gates, no surprises

You approve the output of every step before the next one starts. The price is fixed before step three. Nothing goes live without your sign-off.

  1. 01

    Audit

    2–3 days

    We map how inquiries, orders, and calls actually move through your business, and find the spot where automation returns the most. If the honest answer is that you do not need us yet, we say that.

    You receive

    • A one-page map of your funnel with the bottleneck marked
    • The recommended package and exact scope
    • A launch plan with dates
  2. 02

    Prototype

    3–5 days

    Clickable conversation flows and, for voice, recorded sample calls. Your team pokes at them and corrects the tone, the rules, and the handoffs before we build anything permanent.

    You receive

    • Interactive dialog flows for every scenario
    • Escalation rules in plain language
    • Voice samples in Russian and Uzbek where relevant
  3. 03

    Build and connect

    1–2 weeks

    The system is trained on your documents and wired into your CRM, channels, and telephony. Your data stays in the agreed perimeter; access is scoped and logged.

    You receive

    • The working system in a staging environment
    • Integrations tested with your real accounts
    • An acceptance checklist you can run yourself
  4. 04

    Launch and tune

    ongoing

    Go-live, then weekly improvement passes based on real conversations. The first month of tuning is included in every package; after that you choose a support plan or take the keys.

    You receive

    • Production launch with monitoring
    • Weekly tuning report: what changed and why
    • Handover documentation and admin training

What we need from you

  • The materials the system should know: catalog, prices, policies, FAQ
  • A person who can answer domain questions within a day
  • Access to the CRM or telephony we integrate with, scoped to the minimum
  • Thirty minutes a week during tuning

Engineering notes

We build on current production-grade language models with retrieval grounding, not on a single vendor's black box. Every system ships with:

  • Grounded answers with confidence thresholds and human escalation
  • Full conversation logs owned by you
  • Access controls and an audit trail
  • An exit path: your data and configuration are exportable